Frequently asked questions
We offer secure storage solutions for a wide variety of valuables, including but not limited to jewelry, precious stones, documents, bullion, currency, heirlooms, and collectible items. If you have specific storage needs, please contact us for a customised solution.
Our facility employs advanced security measures, including biometric access controls, 24/7 surveillance, Category 5 vaults, and certified vault doors. We prioritise discretion and use state-of-the-art technology to ensure the safety of your assets.
We are conveniently located in Durban’s Pavilion Shopping Centre, providing a central and easily accessible location with secure parking.
Our facilities are accessible 24/7 for registered clients with biometric access. For consultations and customer support, our office hours are: Mon-Sat – 9am to 5pm Sunday – 9am to 3pm By appointment only – click here to book.
Yes, you need to schedule an appointment for private consultations or to arrange access to your vault. This ensures your experience is seamless and personalised. Click here to book.
We offer a variety of box sizes to accommodate different needs. Whether you need compact storage for documents or larger boxes for bulkier valuables, we have options to suit you.
Yes, we provide flexible storage terms to cater to both short-term and long-term needs.
Our pricing is based on the size and type of storage solution you select, as well as the rental term. Click here to view pricing or contact us for a personalised quote.
In such cases, please contact our support team immediately. We have secure protocols in place to verify your identity and restore access without compromising security.
Yes, and the amount of insurance cover is based on the box you have chosen. We can guide you on securing appropriate coverage.
Absolutely! We cater to businesses looking to store sensitive documents, cash reserves, and other high-value assets in a secure and discreet environment.
You will need valid identification (such as a South African ID or passport) and proof of address. Additional requirements may apply based on your chosen service.
We have systems in place to notify clients before their rental term expires. If your rental is not renewed, our team will follow strict protocols to ensure the safety and confidentiality of your items while contacting you.
You can reach us via email at info@globalsafetyvaults.com, complete the form on our Contact page, or make an appointment to visit us in person at The Pavilion Shopping Centre, Durban.